ph93 Privacy Policy – Your Data, Protected

Introduction

Welcome to the ph93 Privacy Policy. ph93 ("ph93", "we", "us", "our") is committed to protecting the personal data of every player who uses our online casino and sports betting platform at ph93.net. This Privacy Policy describes how ph93 collects, processes, stores, shares, and protects your personal information in connection with your use of the ph93 platform and all associated services.

This Privacy Policy applies to all registered players, prospective players, and visitors to the ph93 website. It covers all personal data collected through the ph93 website, mobile platform, customer support channels, and any other touchpoint through which you interact with ph93.

ph93 operates in compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines ("DPA"), and its Implementing Rules and Regulations. We are committed to upholding the rights of Filipino data subjects as defined under the DPA.

Data Controller

For the purposes of the Data Privacy Act of 2012 and this Privacy Policy, the data controller responsible for your personal information is ph93, operating the online gaming platform accessible at ph93.net.

ph93 determines the purposes and means of processing your personal data. All data processing activities conducted by ph93 are carried out in accordance with the principles of transparency, legitimate purpose, and proportionality as required under Philippine data protection law.

ph93 has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Privacy Policy and applicable data protection laws. Contact details for our DPO are provided in Section 14 of this Policy.

Personal Data We Collect

ph93 collects personal data that is necessary, adequate, and not excessive in relation to the purposes for which it is collected and processed. The categories of personal data we collect include:

ph93 does not intentionally collect sensitive personal information beyond what is strictly required for identity verification and regulatory compliance. We do not collect data relating to racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by applicable law.

How We Use Your Personal Data

ph93 uses the personal data we collect for the following specific, legitimate purposes:

• Account Registration & Management: To create and maintain your ph93 player account, verify your identity, and manage your account settings and preferences.
• KYC & Age Verification: To verify that you meet the minimum age requirement of 21 years and to comply with our Know Your Customer obligations under Philippine gaming and anti-money laundering regulations.
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods, and to maintain accurate financial records.
• Game Provision & Platform Operation: To deliver the games, features, and services available on the ph93 platform, including slots, live dealer games, sports betting, bingo, and sabong.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, and other prohibited conduct on the ph93 platform.
• Regulatory Compliance: To comply with our obligations under Philippine law, including the Data Privacy Act of 2012, Anti-Money Laundering Act, and applicable PAGCOR regulations.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance through our 24/7 live chat and email support channels.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits and self-exclusion.
• Marketing & Promotions: To send you information about ph93 bonuses, promotions, and new games, where you have provided consent to receive such communications. You may opt out at any time.
• Platform Improvement: To analyze usage patterns, troubleshoot technical issues, and improve the overall ph93 player experience.

Legal Basis for Processing

ph93 processes your personal data on the following legal bases as recognized under the Data Privacy Act of 2012 of the Philippines:

• Consent: Where you have given your explicit, informed consent to the processing of your personal data for a specific purpose, such as receiving marketing communications or the use of non-essential cookies.
• Contractual Necessity: Where processing is necessary for the performance of the contract between you and ph93 – specifically, to provide you with access to the ph93 platform and its services in accordance with our Terms and Conditions.
• Legal Obligation: Where processing is required to comply with a legal obligation applicable to ph93, including obligations under the Anti-Money Laundering Act (Republic Act No. 9160, as amended), PAGCOR regulations, and the Data Privacy Act of 2012.
• Legitimate Interests: Where processing is necessary for the legitimate interests of ph93, such as fraud prevention, platform security, and improving our services, provided that such interests are not overridden by your rights and freedoms as a data subject.

Data Sharing & Third Parties

ph93 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with carefully selected third parties only in the following circumstances:

• Payment Processors: We share necessary financial data with payment service providers (including GCash, PayMaya, and partner banks) to process your deposits and withdrawals. These providers are bound by their own data protection obligations.
• Game Providers: We share limited technical data with our game software providers to facilitate game delivery and ensure fair play. Game providers do not receive your full identity or financial data.
• Identity Verification Services: We may use third-party KYC and identity verification providers to assist with age verification and document authentication as required by our regulatory obligations.
• Regulatory Authorities: We may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine government authorities where required by law or court order.
• Fraud Prevention Partners: We may share data with fraud detection and prevention service providers to protect the integrity of the ph93 platform and its players.
• Professional Advisors: We may share data with our legal, accounting, or auditing advisors where necessary, subject to strict confidentiality obligations.

All third parties with whom ph93 shares personal data are required to handle that data in accordance with applicable data protection laws and are prohibited from using it for any purpose other than the specific purpose for which it was shared.

Data Retention

ph93 retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. Our general data retention periods are as follows:

• Account Data: Retained for the duration of your active ph93 account, plus a minimum of five (5) years following account closure, in compliance with anti-money laundering record-keeping requirements.
• Transaction & Financial Records: Retained for a minimum of five (5) years from the date of the transaction, as required under the Anti-Money Laundering Act.
• KYC & Verification Documents: Retained for the duration of your account plus five (5) years following account closure.
• Gaming Activity Logs: Retained for a minimum of three (3) years for dispute resolution and regulatory audit purposes.
• Customer Support Records: Retained for three (3) years from the date of the last interaction.
• Marketing Consent Records: Retained until you withdraw your consent, plus one (1) year thereafter as evidence of prior consent.

Upon expiry of the applicable retention period, ph93 will securely delete or anonymize your personal data in accordance with our internal data disposal procedures.

Data Security

ph93 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• Encryption: All data transmitted between your device and the ph93 platform is encrypted using industry-standard TLS (Transport Layer Security) protocols. Sensitive data stored in our systems is encrypted at rest.
• Access Controls: Access to personal data is restricted to ph93 personnel and authorized third parties who have a legitimate need to access it. All access is logged and audited.
• Secure Infrastructure: ph93's platform is hosted on secure, regularly audited server infrastructure with firewall protection, intrusion detection systems, and regular vulnerability assessments.
• Staff Training: All ph93 personnel who handle personal data receive regular data protection and security awareness training.
• Incident Response: ph93 maintains a data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, ph93 will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012.

While ph93 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is 100% secure. You are also responsible for maintaining the security of your ph93 account credentials. Please refer to our Terms and Conditions for your account security obligations.

Cookies & Tracking Technologies

ph93 uses cookies and similar tracking technologies on our platform to enhance your experience, maintain your session, and analyze platform usage. The types of cookies we use include:

• Strictly Necessary Cookies: These cookies are essential for the ph93 platform to function correctly. They enable core features such as account login, session management, and security. These cookies cannot be disabled.
• Functional Cookies: These cookies remember your preferences and settings (such as language and display preferences) to provide a more personalized experience on ph93.
• Analytics Cookies: These cookies help us understand how players use the ph93 platform by collecting aggregated, anonymized usage data. This information is used to improve platform performance and user experience.
• Marketing Cookies: With your consent, these cookies may be used to deliver relevant promotional content about ph93 offers and games. You may opt out of marketing cookies at any time through your browser settings or our cookie preference center.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the ph93 platform. For more information on managing cookies, refer to your browser's help documentation.

Your Data Subject Rights

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by ph93:

• Right to Be Informed: You have the right to be informed about how ph93 collects and processes your personal data, as set out in this Privacy Policy.
• Right of Access: You have the right to request a copy of the personal data ph93 holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data ph93 holds about you.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe ph93 has violated your data privacy rights.

To exercise any of the above rights, please contact our Data Protection Officer using the contact details provided in Section 14. ph93 will respond to all verified data subject requests within thirty (30) days of receipt, in accordance with the requirements of the Data Privacy Act.

Minors & Age Restriction

The ph93 platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. ph93 does not knowingly collect personal data from individuals under the age of 21.

If ph93 discovers or is notified that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the personal data in question, and void any transactions associated with that account. Any remaining deposited funds will be returned to the originating payment method.

If you are a parent or guardian and believe that your child under the age of 21 has provided personal data to ph93, please contact our Data Protection Officer immediately using the contact details in Section 14 so that we can take appropriate action.

Cross-Border Data Transfers

In the course of providing the ph93 platform and its services, your personal data may be transferred to and processed in countries other than the Philippines, for example where our game providers or technology partners are based.

Where ph93 transfers personal data outside the Philippines, we ensure that appropriate safeguards are in place to protect your data in accordance with the Data Privacy Act of 2012. Such safeguards may include contractual clauses that impose data protection obligations on the recipient, or transfers to countries that have been assessed as providing an adequate level of data protection.

By using the ph93 platform and accepting this Privacy Policy, you consent to the transfer of your personal data to countries outside the Philippines where necessary for the provision of ph93 services, subject to the safeguards described above.

Changes to This Privacy Policy

ph93 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. The date of the most recent revision is always displayed at the top of this page.

When material changes are made to this Privacy Policy, ph93 will notify registered players via email to the address on file and/or via a prominent notice on the ph93 platform. We encourage you to review this Privacy Policy periodically to stay informed about how ph93 protects your personal data.

Your continued use of the ph93 platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Privacy Policy, you must cease using the ph93 platform and may request account closure by contacting our support team.

Contact Us & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or ph93's data processing practices, please contact our Data Protection Officer (DPO) or our general support team through the following channels:

• Data Protection Officer Email: [email protected] (plain text – not a clickable link)
• Live Chat: Available 24/7 directly from the ph93 platform. Average response time: under 3 minutes.

Our support and data protection team is staffed by agents who understand the needs of Filipino players. We are available around the clock to assist players from Manila, Cebu, Davao, Quezon City, Makati, and all across the Philippines.

ph93 will acknowledge all data privacy inquiries within five (5) business days and will endeavor to resolve all requests within thirty (30) days of receipt. For complex requests, we may require additional time and will notify you accordingly.